The delayed recall by General Motors that led to the deaths of at least 13 people was due to both the misconduct of about 20 employees, as well as “a pattern of incompetence and neglect” throughout the company, according to an internal probe of the recall released Thursday.
GM CEO Mary Barra announced that 15 employees have been dismissed from the company and five more have been disciplined in the wake of the three-month probe by former federal prosecutor Anton Valukas. Barra said some were dismissed due to misconduct or incompetence, while others simply did not do enough to fix the problem.
“It represents a fundamental failure to meet the basic needs of these customers,” she said about the findings of the report. “We simply didn’t do our jobs. We failed these customers,”
Barra’s said the report found that “GM personnel’s inability to address the ignition switch problem, which persisted for more than 11 years, represents a history of failures.” GM CEO Mary Barra announced that 15 employees have been dismissed from the company and five more have been disciplined in the wake of the three-month probe by former federal prosecutor Anton Valukas. Barra said some were dismissed due to misconduct or incompetence, while others simply did not do enough to fix the problem.
“It represents a fundamental failure to meet the basic needs of these customers,” she said about the findings of the report. “We simply didn’t do our jobs. We failed these customers,”
“While everybody who was engaged on the ignition switch issue had the responsibility to fix it, nobody took responsibility,” she said. “Throughout the entire 11-year history, there was no demonstrated sense of urgency, right to the very end.”
The recall has prompted a change in GM’s process for deciding when to order recalls and has prompted nearly 16 million recalls worldwide this year — a record for the company. GM has said it will cost about $1.7 billion to make the repairs on all those recalls.
Found on http://fox5sandiego.com/2014/06/05/gm-axes-15-over-botched-recall/#axzz33nNltEBR
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